Refund policy

Return & Refund Policy

At Owigift, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

Eligibility for Returns

The item must be unused and in its original condition.
The item must be returned with its original packaging, where applicable.
Personalized or final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue

We will review the request and, when appropriate, provide a replacement or full refund.

Change-of-Mind Returns

For eligible returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Order Cancellation

You may request cancellation before your order has been shipped. Once an order has entered the shipping/fulfillment process, cancellation may no longer be possible.

Contact Us

For return or refund requests, contact:

Email: [SUPPORT EMAIL]

Please include your order number in your request.